This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs. We have combined our businesses to create one market-leading health care benefits company. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. You have been redirected to an Aetna International site. If you have any questions about a procedure, medication or device, please contact us. Coverage is available for only those services and supplies that are medically necessary. Not every medical service or supply is covered by the plan, even if prescribed, recommended or approved by a physician or dentist. Important information on patient services Claim review and status for all Aetna International members and plans.Explanation of Benefits (EOB) search and print.Secured provider website services include: Login to the Aetna International secured provider portal to retrieve your explanation of benefits (EOB) and to check claim status 45 days after claim submission. The currency conversion rate used to calculate the amount of the payment will be based upon the date of service. Please note: The Aetna International Service Center will process the invoice and initiate the funds transfer or check within 30 days of receipt of complete information. Not registred? Learn more about the secure provider website. Email: Online: Please login to the Aetna International secure provider website to upload invoices for payment processing.Please send a copy of the authorization letter that you received from Aetna International along with your completed invoice to: Medical records may be requested depending on services or condition.Amount that you have collected from the patient including the currency.Amount charged for each procedure including the currency.Complete description for each procedure.Complete name and address of the provider.Member name and ID number (from the member's Aetna International identification card).
Aetna International shall have the discretion not to accept liability for payment of invoices received after the expiration of 60 days from the date of discharge of the insured person from the hospital or facility. Invoices must be submitted to Aetna International no later than 60 days from the date of service. Invoice requirements and submission guidelines
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